Effective Date: May 29, 2026.
At SkillEnsure, we aim to provide fair and transparent policies for all certification programs and services offered through www.skillensure.com
This Refund Policy explains when users may request refunds for certification enrollments and related purchases.
1. Eligibility for Refunds
Users may request a refund for a certification program enrollment at any time before a certificate has been generated or issued for that certification program.
Once a certification credential has been generated, issued, or made available for download or verification, the enrollment becomes non-refundable.
2. Non-Refundable Situations
Refunds will not be provided if:
- A certificate has already been issued or generated
- A verifiable credential has been created
- The certification has been successfully awarded
- The request violates our Terms of Service or platform policies
- Fraudulent activity or misuse is detected
3. How to Request a Refund
To request a refund, contact the SkillEnsure support team with:
- Your registered email address
- Certification program name
- Payment details or transaction reference
- Reason for the refund request
Support Contact: support@skillensure.com
4. Refund Processing
Approved refunds are typically processed within 5–10 business days, depending on the payment provider and financial institution.
Refunds will be issued to the original payment method used during purchase.
5. Subscription or Organization Plans
For enterprise, organizational, or subscription-based services, separate refund or billing agreements may apply based on contractual terms.
6. Payment Disputes
If you experience billing issues or unauthorized charges, please contact SkillEnsure support before initiating a payment dispute or chargeback so we can help resolve the issue promptly.
7. Changes to This Policy
SkillEnsure may update this Refund Policy from time to time. Any updates will be posted on this page with a revised effective date.
8. Contact Us
For questions regarding refunds or billing, contact:
Email: support@skillensure.com
Website: www.skillensure.com